363 Privacy Policy — User Personal Information Protection

Your privacy is our priority. This document clearly outlines how the 363 platform collects, uses, stores, and protects the personal information of users in Malaysia.

Effective Date: January 2026 | Language: English | Jurisdiction: Malaysia

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1. Information We Collect

When you register and use the 363 platform, we collect several categories of information to ensure our services operate effectively and securely. The following are the types of information collected:

Account Information

Full name, email address, phone number, date of birth, and password (stored in encrypted form). This information is required to create and verify your account on 363.

Device & Browser Information

IP address, device type, operating system, browser type, and screen resolution. This data is used to optimise the user experience and detect suspicious access attempts.

Payment Information

Records of deposits and withdrawals in Malaysian Ringgit (MYR), payment methods used (FPX, e-wallet), and transaction reference numbers. 363 does not store full card numbers or bank account details.

Usage Data & Cookies

Pages visited, session duration, clicks, and in-platform interactions. Cookies are used to maintain your login session and personalise your experience on the 363 platform.

2. How We Use Your Information

363 uses the information collected solely for legitimate platform operations and to deliver the best experience to users in Malaysia. Your information is never sold to third parties for commercial marketing purposes.

The specific purposes for which your information is used include:

Identity verification — ensuring the account is held by a verified individual aged 18 and above.
Transaction processing — securely verifying deposits and withdrawals in MYR.
Account security — detecting unusual login activity and suspicious behaviour.
Service improvement — analysing usage patterns to improve the platform's interface and features.
Legal compliance — fulfilling reporting obligations under applicable Malaysian laws.
Service communications — sending account notifications, security updates, and transaction alerts.

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3. Cookies & Session Tracking

The 363 platform uses cookies — small text files stored in your browser — to enhance platform functionality and security. Cookies do not contain personal information that can directly identify you.

Session Cookies

Required to keep you logged in while using the platform. These cookies are automatically deleted when you close your browser.

Preference Cookies

Saves your language settings and display preferences so you don't need to reconfigure them each time you access 363.

Internal Analytics Cookies

Records anonymised usage data to help the 363 team understand how users interact with the platform, for the purpose of ongoing improvements.

You can manage or delete cookies through your browser settings. However, disabling session cookies may affect login functionality and your overall experience on the 363 platform.

4. Data Storage, Security & Third-Party Sharing

Storage & Security

All user data is stored on servers protected by industry-standard SSL encryption. Database access is restricted to authorised personnel only, and all access is logged for audit purposes.

363 retains account information for as long as your account remains active, and for any period required by Malaysian law following account closure. Transaction data is kept for the minimum duration mandated by financial regulators.

Third-Party Sharing

363 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information is only shared in the following circumstances:

Approved payment providers for processing MYR transactions.
Regulatory authorities or law enforcement agencies where required under Malaysian law.
Internal technical service providers bound by strict confidentiality agreements.

5. User Rights & How to Contact Us

As a 363 platform user, you have the following rights regarding your personal information, in accordance with Malaysia's data protection laws:

Right of Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted through your account settings or via 363 customer support.
Right to Rectification: If your information is inaccurate or out of date, you can update your personal details via your account profile or by contacting our support team.
Right to Erasure: You may request account closure and deletion of your personal data. However, certain data may need to be retained for a period required by law before it can be permanently deleted.
Right to Object to Processing: You may request that we restrict how we process your data under certain circumstances, subject to applicable operational and legal requirements.

Contact the 363 Privacy Team

For any enquiries, data access requests, or privacy-related complaints, please get in touch with us:

Email: [email protected]

General support: [email protected] | FAQ

Privacy Policy Changes

363 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices or legal requirements. Users will be notified of any material amendments via in-platform notifications or their registered email. Continued use of the platform following such amendments constitutes acceptance of the updated policy. We encourage you to review this page periodically.

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