363 Responsible Gaming — Play Smart, Stay Safe

At 363, entertainment only means something when it's fun and in control. This page provides guides, self-control tools, and advice to help you play in a healthy and responsible way.

Health First Set Time Limits Set a Budget Minor Protection

Play Just for Fun 💰 Don't Exceed Your Budget Get Enough Rest Every Day 🔞 No Access for Under 18 Deposit Limit Can Be Set 🧠 Life Balance Matters Get Help When You Need It 🛡️ 363 Cares About Your Wellbeing Play Just for Fun 💰 Don't Exceed Your Budget Get Enough Rest Every Day 🔞 No Access for Under 18 Deposit Limit Can Be Set 🧠 Life Balance Matters Get Help When You Need It 🛡️ 363 Cares About Your Wellbeing

Our Commitment to Responsible Gaming

363 believes that the best online entertainment is entertainment that does no harm. Responsible gaming is more than just a policy — it is a core value that shapes how we design our products, set limits, and look after our users in Malaysia.

We provide a range of self-control tools and resources so every user can make informed decisions about how, when, and how much time they spend on the 363 platform. Our goal is to keep gaming enjoyable — not a burden.

Remember: online gaming is entertainment, not a source of income. Always set personal limits and stick to the decisions you've made.

Malaysian Users Playing Online Casino Responsibly

Recognise the Signs of Risky Behaviour

Before things get worse, it's important to recognise early signs of unhealthy gaming behaviour. 363 encourages all users to be honest with themselves. Ask yourself these questions:

Financial Warning Signs

Are you spending more than you can afford? Are you borrowing money to keep playing? Are you neglecting bills and daily expenses just to fund your gaming?

Time Signs

Are you spending more time than planned? Is gaming causing you to neglect work, family, or sleep?

Emotional Signs

Are you playing to escape stress or problems? Do you feel restless, irritable, or anxious when you are not playing?

Relationship Signs

Is gaming causing conflict with family or friends? Are you hiding your gaming habits from loved ones?

If you answered "yes" to any of the questions above, please consider using the self-control tools available on the 363 platform or seeking professional help.

How to Set Smart Time & Budget Limits

The most effective step in responsible gaming is setting your limits before you start playing — not after. 363 recommends the following approach:

Daily time limit: Decide how long you want to play before starting a session. Set a reminder on your phone and stick to it.
Weekly budget limit: Set a maximum amount in MYR (RM) that you are comfortable spending on entertainment — just like a budget for the cinema or a night out for dinner.
Don't chase losses: If you experience a loss, don't try to "chase" your money back by playing more. This often leads to even greater losses.
Regular breaks: Take a short break every 30–45 minutes and take a full day off on certain days of the week.

363 Tip: Once you reach your set time or spending limit, stop immediately. The decision you made before playing is the clearest one you'll make.

User in Penang Watching Football Betting Responsibly

Self-Control Tools on 363

363 offers several self-control options that users can activate through their account settings. These tools are designed to help you stay in control of your gaming experience:

Deposit Limit

Set a maximum deposit amount per day, week, or month in RM. Once the limit is reached, 363 will block any further deposits until the next period begins.

Cool-Off Period

Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or make deposits to your 363 account.

Self-Exclusion

If you need a longer break, you can apply for a self-exclusion period of 3 months, 6 months, or 1 year. Contact 363 support to get the process started.

All self-control requests are processed promptly and handled with full confidentiality. The 363 support team is here to guide you through the process, without any judgement.

Minor Protection

The 363 platform is strictly for users aged 18 and above. We take seriously our responsibility to ensure that children and teenagers cannot access our platform.

The protective measures we have in place include:

Age verification at the point of new account registration.
Identity document verification when required during the account verification process.
Immediate account closure upon confirmed ownership by a minor.
Adult users who share devices with children are encouraged to enable parental controls or content filtering software on those devices.

If you suspect that a minor has accessed or is currently accessing the 363 platform, please contact our support team immediately at [email protected].

Advice for Parents & Guardians

Never share your 363 account password with anyone.
Log out of your account after every session.
Use parental control software on shared devices.
Educate your children about the risks of online gambling from an early age.

Life Balance & Professional Support

Healthy gaming is just one small part of a balanced life. 363 encourages you to:

Prioritise social relationships, work, and physical activities over online gaming.
Avoid playing when you are feeling stressed, lonely, or under the influence of alcohol.
Keep a variety of other hobbies and enjoyable activities outside the platform.
Talk openly with loved ones if you feel your gaming habits are becoming a problem.

If you or someone you know needs help with a gambling problem, do not hesitate to seek professional support. Help is available, and there is no reason to go through it alone.

Help Resources in Malaysia

Malaysia Family Welfare Helpline (Department of Social Welfare): 1-800-88-3040

Talian Kasih (Ministry of Women's Development): 15999

If you need help with the 363 platform, reach out to us at: [email protected] or visit the FAQ us.

User in Ipoh Watching Football with a Controlled Budget

Play Smart, Stay Happy

363 is always in your corner — not just to deliver the best entertainment, but to ensure your experience stays safe and enjoyable. If you have any questions or need assistance, our team is ready to help.

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